SHIPPING & RETURNS

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Shipping and Return Policy - Amare Chi Sei Beauty

 

Thank you for shopping with Amare Chi Sei Beauty! We want you to love your products, and we are committed to ensuring a smooth and satisfying shopping experience. Below, you'll find all the information you need regarding our shipping and return policies.

Shipping Policy

Processing Time:

• All orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed after 3:00 PM EST may be processed the following business day.

• Please allow additional processing time during peak periods, such as holidays.

Shipping Rates:

• We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on the delivery address and selected shipping method.

• Free shipping is available on orders over $100 (continental U.S. only). Please note that some promotions may have specific terms and conditions.

Delivery Times:

• Standard Shipping: Typically arrives within 3–7 business days (U.S. orders).

• Expedited Shipping: Typically arrives within 1–3 business days (U.S. orders).

• Once your order ships, you will receive a tracking number via email so you can track the status of your package.

• Please allow up to 24 hours for tracking information to update.

Address Accuracy:

• Please ensure your shipping address is correct before completing your order. We are not responsible for lost or delayed packages due to incorrect address information.

• If you need to update your address, please contact us immediately at [email address or customer service number] before your order has shipped.

International Shipping:

• We currently do not offer international shipping.

Return Policy

At Amare Chi Sei Beauty, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process under the following terms:

Return Eligibility:

• Returns are accepted within 14 days of the original purchase date.

• To qualify for a return, items must be unused, unopened, and in their original condition, with all packaging intact.

• Due to hygiene and safety reasons, we cannot accept returns or exchanges on opened or used beauty products.

How to Initiate a Return:

1. Contact Us: Email our customer service team at Amarechiseibeauty@gmail.com within 14 days of your purchase. Please provide your order number and the reason for the return.

2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

3. Return Shipping: The customer is responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., defective or incorrect items).

4. Refund Processing: Once we receive and inspect the returned items, we will process your refund within 7–10 business days. Refunds will be issued  in the form of a store credit for a future purchase at Amare Che Sei  Beauty.

Exchanges:

• If you wish to exchange an item for a different product, we recommend processing a return for a refund in a form of store credit and placing a new order. Please note that the original item must be returned unopened and in new condition.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at Amarechiseibeauty@gmail.com with photos of the damaged product. 

Non-Returnable Items:

• Gift cards

• Sale or discounted items (unless otherwise stated)

We’re here to help! If you have any questions or concerns about our shipping or return policies, don’t hesitate to reach out to our customer service team at Amarechiseibeauty@gmail.com.

Thank you for choosing Amare Chi Sei Beauty — where beauty is an expression of who you are.